There have been several surveys and reports of late that suggest law firms are spending a lot of money on AI but they haven’t yet figured out how use to benefit their clients. Or themselves.
The consulting firm Harbor recently came out with their own report. It’s a little short on statistics and methodology but the conclusions seem simialr to that of others. As I’ve talked about before, I think that the law firms’ failure in this regard grows out of some systemic issues inherant in law firms. Here’s my post for Above the Law where I discuss the findings and the issues.