As businesses increasingly deploy AI-powered call centers to streamline customer service, plaintiffs have turned to decades-old wiretapping laws to challenge these tools. In a recent decision, however, an Illinois federal district court held that use of an AI call analysis platform without caller consent does not violate the federal Wiretap Act because it falls within the statute’s ordinary course of business exception. Lisota v. Heartland Dental, LLC, 2026 WL 91667, at *6 (N.D. Ill. Jan. 13, 2026).
