Given the variety and complexity of tasks associated with operations management, automated systems, including those utilizing artificial intelligence (AI), are increasingly deployed by businesses to improve overall efficiencies. As part of this effort, the use of AI or related automated systems to track and monitor production, including employee activities, is becoming widespread. A 2022 New York Times survey revealed that eight out of the 10 largest private U.S. employers track individual workers, many in real time, to assess their productivity. Any process that utilizes electronic devices capable of being connected via network technology suddenly becomes a trove of data points that can be used to monitor or improve the process—or the employees engaged in the process.
