Allen Laman wrote an article for Carrier Management, which was re-published in part in the Claims Journal, Claims Satisfaction Leaders Reveal Secrets to Success. One point of the article came as no surprise, with AMICA claiming top scores in a survey of claims customer satisfaction: Amica Mutual Insurance ranked highest in overall auto claims customer satisfaction …
Merlin Law Group, P.A. Blogs
Blog Authors
Latest from Merlin Law Group, P.A.
The Future of Homeowners and Property Insurance: Navigating AI, Surveillance, and Regulatory Challenges
By Chip Merlin
The homeowners property insurance landscape is shifting rapidly, driven by advancements in artificial intelligence (AI) and surveillance technology. A recent article from Business Insider, Through The Roof: My Journey Into The Surreal, Infuriating Future of Homeowners Insurance, highlights the growing concern over insurance companies using drones, AI, and surveillance tools to monitor and evaluate homeowners, ……
Church Loses Insurance From Satellite Imagery – GuideOne Refuses to Consider Other Evidence of a Roof’s Condition
By Chip Merlin
Insurers are now analyzing satellite and drone imagery using artificial intelligence (AI) when conducting underwriting surveys of property. The images are scanned through AI to identify potential hazards or risks when deciding whether to insure or renew insurance on a property. Insurers can require the software to analyze the images to look for issues of ……
Hire Contenders Not Pretenders—Why Policyholders Have to be Careful Choosing Professionals In an Artificial Intelligence World
By Chip Merlin
The essence of hiring a true contender lies in recognizing and valuing the core attributes of authenticity and expertise. Holly Howanitz is an accomplished insurance defense attorney and the Managing Partner of Tyson & Mendes’ Jacksonville office. She wrote the following on her LinkedIn account, which is an important message for policyholders when choosing professionals ……