As businesses increasingly deploy AI-powered call centers to streamline customer service, plaintiffs have turned to decades-old wiretapping laws to challenge these tools. In a recent decision, however, an Illinois federal district court held that use of an AI call analysis platform without caller consent does not violate the federal Wiretap Act because it falls within
Inside Class Actions
The latest developments and trends affecting class actions
Latest from Inside Class Actions
A Closer Look: The Discoverability of Artificial Intelligence Prompts
By Barbara Tsao & Amy Heath
Are AI prompts, and their generative outputs, discoverable in litigation? A handful of recent district court cases suggest the answer depends on whether the AI prompts and outputs constitute attorney work product.
In Tremblay v. OpenAI, Inc., 2024 WL 3748003 (N.D. Cal. Aug. 8, 2024), the court held that AI prompts written by lawyers can…
Judge Makes Class Action Claims Against “Magic Avatar” AI App Disappear
On August 6, 2024, Judge Jorge L. Alonso of the Northern District of Illinois issued an order dismissing Brantley v. Prisma Labs, Inc., a proposed class action suit against the creator of the “Magic Avatar” AI app for lack of standing and lack of personal jurisdiction over the representative plaintiff Tyrone Brantley.…
California Federal Court Dismisses Complaint Accusing Google of Wiretapping Customer Service Calls
A federal judge in the Northern District of California recently dismissed a class action complaint accusing Google of unlawfully wiretapping calls to Verizon’s customer service center through its customer service product, Cloud Contact Center AI. See Ambriz v. Google, LLC, No. 3:23-cv-05437 (N.D. Cal. June 20, 2024).…