Artificial intelligence has quietly become an increasingly common feature of customer communication. Across industries, companies are using AI-powered chatbots, virtual assistants, and automated customer journeys to support or replace traditional customer support. In some cases, AI is a first point of contact before more complex or sensitive matters are escalated to human agents. The business
Hallmarks and hallmark moments
A piece of “family silver” often reveals its most important details on the underside. Tucked away on the back, there is often a row of small stamped symbols: a walking lion, a leopard’s head, or an anchor, a single letter in a particular typeface, and perhaps a maker’s initials – all
Artificial intelligence has quietly reshaped recruitment. From sourcing, screening to selection of candidates, AI tools promise speed and scale in an ever-globalised workforce landscape following the boom of remote work infrastructure. However, a recent intervention by a UK regulator has surfaced regulatory pressure on the vendors building these systems.
The Information Commissioner’s Office (ICO) has
On 10 June 2026, the Italian Council of Ministers approved, at a preliminary stage, two draft legislative decrees on artificial intelligence.
The first draft concerns the powers of national authorities, supervision, sanctions, testing environments and training, and also contains provisions relating to employment.
The second draft regulates the use of artificial intelligence systems in policing
Quantum computing is poised to profoundly reshape the cybersecurity landscape, with significant legal and regulatory implications. By introducing fundamentally different computational methods, enabling the simultaneous processing of multiple possibilities, quantum computing has the potential to undermine and ultimately render many traditional encryption techniques ineffective. The result is a significant systemic risk across critical infrastructures, including
Organisations increasingly use AI-enabled tools throughout the recruitment process. These tools screen CVs, score suitability, run online assessments, and analyse behaviour. They can speed up hiring and may help reduce the human bias found in traditional recruitment. However, their use often clashes with data protection rules that limit decisions based only on automated processing. On
On 10 February 2026, the Federal Government adopted its official government draft (Regierungsentwurf) for the AI Market Surveillance and Innovation Promotion Act (KI-Marktüberwachungs- und Innovationsförderungs-Gesetz – KI-MIG), setting out Germany’s supervisory architecture, enforcement powers, and penalty regime for AI systems under the EU AI Act (Regulation (EU) 2024/1689).
In our earlier overview of
Conceptually, you think of IoT devices, but the CRA has a far broader scope of application. In this article we examine one of the tricky nuances – distinguishing between a digital product and SaaS under the CRA.
The EU’s Cyber Resilience Act (CRA) looks to reshape product cybersecurity by imposing uniform baseline requirements on “products
The European Commission has just unveiled its proposal for the Digital Networks Act (DNA). The DNA marks a fundamental shift from regulating traditional “electronic communications” to a broader, cloud-integrated ecosystem of “digital networks”.
In a nutshell: The DNA replaces the fragmented framework of the 2018 Electronic Communications Code (EECC) with a directly applicable Regulation. Unlike
The ICO has, this week, published extensive guidance on its expectations on Agentic AI, ICO tech futures: Agentic AI | ICO. The UK data protection regulator’s core message is clear: the future of the success of this technology is rooted in accountability.
Investor expectations on the realisation of commercial benefits from AI deployment are